Unistep Support advantages with Unistep
- Fewer handoff mistakes — clear, animated paths.
- Faster onboarding — reusable PNG/SVG step frames.
- Self-serve help — publish HTML in your portal.
- Evidence for RCA — visualize where a process breaks.
Why support teams use Unistep
- Explain procedures with animated flows (SOPs, triage, escalation paths).
- Reduce errors by showing the exact next step at each stage.
- Train faster with step-by-step images for playbooks.
- Publish everywhere — standalone HTML and videos for knowledge bases.
🎚️ Smart Step Slider — Check what to do
Not every problem starts at step one. With Unistep’s interactive slider, support team can jump instantly to any key moment in their animated process — just like scrubbing through a video.
In a process review the slider gives you full control. Move smoothly to any phase without replaying the entire animation and find what to do. It turns your process into a dynamic help tool!
Jump instantly to any step — no need to replay the whole animation.
FAQ for support teams
Can we show agents the exact next step in a procedure?
Yes. Step-by-step animations and trail mode make each transition explicit.
Can we publish flows in our knowledge base?
Yes. Export as standalone HTML or videos and link them from your KB articles or help portal.
Do we need special software to view the results?
No. Results (HTML/videos) open in a browser. For static documentation, export PNG/SVG images.
Can we capture variants (e.g., different escalation paths)?
Yes. Model variants as separate streams on the same diagram and animate them for comparison.
What support teams deliver
- Animated HTML flows for knowledge bases or FAQs.
- Video demos for onboarding and internal training.
- Step images (PNG/SVG) for printed or digital playbooks.